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Question : Are members of the
audience allowed to take pictures or use a video camera during
performances?
Answer : The use of cameras and video recorders is strictly
prohibited inside the halls, unless otherwise indicated.
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Question : What are the parking
lot opening hours?
Answer : The parking lot is open from 6:30 a.m. to midnight, Monday
through Saturday. The Sunday schedule varies according to show
times; it opens two hours before the beginning of the first show
and closes half an hour after the last performance begins. Monthly
permit holders have access to the parking lot at all times.
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Question : What time does the
theatre open?
Answer : Generally, the theatre opens 45 minutes prior to the
beginning of performances being held in the foyers and 30 minutes
before one held in a hall.
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Question : What should I do if
I lose my ticket?
Answer : Go to the Place des Arts ticket office located at 175
Sainte-Catherine Street West (Place-des-Arts métro).
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Question : Are the halls
designed to cater to people with reduced mobility or those who have
hearing difficulties?
Answer : During the shows, a member of the reception staff is
specifically designated to assist persons with reduced mobility.
Customers who require assistance must report to the main security
desk.The Salle Wilfrid-Pelletier is equipped with an audio system
that enables hearing-impaired spectators to tune their digital
receivers into the frequency of the system in order to receive the
signal of the show. Members of the audience wishing to avail
themselves of this service must bring their own digital
receivers.
Frequencies:Salle Wilfrid-Pelletier: 90.9
Théâtre Maisonneuve: 89.9
Théâtre Jean-Duceppe: 107.9
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Question : Where do I pick up
my tickets?
Answer : At the ticket office:
Customers can pick up their tickets at the ticket office counter 45
minutes to an hour before the show starts or from noon to 9 p.m.
Monday through Saturday. Tickets must be picked up by the credit
card holder. If someone other than the card holder picks up the
tickets, he or she must have written and signed authorization from
the card holder, as well as photocopies of both the front and back
of the card.
By mail:
Tickets can be mailed if they are purchased at least 15 days before
the date of the show.
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Question : What are the ticket
office hours?
Answer : The telephone service ticketing is open from 9am to 20h,
Monday to Saturday.
The service at the counters is in operation from noon to 20:30 or
half an hour after the curtain raiser, Monday to Saturday.
The ticketing and telephone service are also open on Sundays and
holidays, according to the schedule of theatrical performances.
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Question : What are the
telephone numbers of the resident companies?
Answer : Compagnie Jean Duceppe: (514) 842-8194
Les Grands Ballets Canadiens de Montréal: (514)
849-8681
The Opéra de Montréal: (514) 985-2222
The Orchestre Symphonique de Montréal: (514) 842-3402
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Question : Is there a
designated smoking area?
Answer : Place des Arts is a non-smoking building; smokers have to
go outdoors.
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Question : Where is the nearest
hotel?
Answer : The Hyatt Regency Hotel is located in Complexe Desjardins,
opposite Place des Arts. There are other hotels close by on
Sherbrooke Street, and on de Maisonneuve and
René-Lévesque Boulevards.
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Question : Are there any taxis
in the vicinity?
Answer : There is a direct-dial taxi service located in the Salle
des Pas perdus, at the entrance to the underground passage. There
are also taxis available at the outside Place des Arts at 175 Saint
Catherine Street West.
